Clinic Policies

At OsteoMed, every detail is designed to deliver a seamless, elevated standard of care.
The following policies ensure a smooth experience for both our patients and practitioners.

 

Appointments & Cancellations

We value your time and ours.
Appointments may be rescheduled or cancelled with 24 hours’ notice.

Late cancellations or missed visits may incur a 50% service fee.
To maintain availability for all patients, repeated no-shows may require prepayment for future bookings.

 

Payments & Direct Billing

For your convenience, we offer direct billing to most insurance providers.

Any remaining balance is the responsibility of the patient and is due at the time of your visit.
We accept debit, credit, and e-transfer, with receipts provided following each session.

 

Arrival & Timing

We recommend arriving a few minutes early to settle in before your session.
Late arrivals may result in a shortened treatment time while the full appointment fee remains in effect.

 

Health & Safety

Your well-being is at the core of everything we do.
Our clinic follows rigorous sanitation and infection control protocols to maintain a safe and comfortable environment.

If you are feeling unwell, we kindly ask that you reschedule your visit.

 

Informed Care

Every treatment begins with clarity and understanding.
Your practitioner will walk you through your care plan, including expected outcomes, benefits, and considerations.

You are always encouraged to ask questions and remain fully in control of your care decisions.

 

Patient Experience

To maintain the quality and atmosphere of OsteoMed, we ask that all patients:

• Arrive on time

• Provide accurate and up-to-date health information

• Follow recommended care guidance

• Treat our team and fellow patients with courtesy and respect

 

Privacy & Confidentiality

Discretion is a fundamental part of our care.
All personal and health information is handled with the highest level of security and in accordance with Ontario privacy standards.

 

Accessibility & Inclusion

OsteoMed is committed to a welcoming and inclusive environment for all.
If you require any accommodations, our team is here to support you—simply let us know at the time of booking.

 

Minors & Support Persons

Patients under 16 must be accompanied by a parent or guardian.
Service animals and support persons are always welcome.

 

Respectful Environment

We uphold a zero-tolerance policy for any form of harassment, discrimination, or disruptive behaviour.
Our priority is to maintain a safe, respectful space for everyone.

 

Feedback

We value your experience and continuously strive to refine it.
If you have feedback or concerns, our team is always available to assist.

For full policy details, please review during booking or intake.

For any questions or concerns, please contact our office.