At OsteoMed, we want every part of your experience—from booking to treatment—to feel clear, comfortable, and straightforward. Our clinic policies help us provide consistent, respectful care while keeping appointments available for our community.

Appointments & Cancellations
We understand that plans can change. If you need to cancel or reschedule your appointment, we ask that you provide at least 24 hours’ notice. Appointments cancelled with less than 24 hours’ notice, or missed without notice, may be subject to a fee of 50% of the scheduled service. Patients with repeated late cancellations or missed appointments may be asked to prepay when booking future visits.

Late Arrivals
Please arrive a few minutes before your scheduled appointment, particularly for your first visit. If you arrive late, your appointment may need to be shortened to avoid delaying the patients scheduled after you. The original appointment fee may still apply.

Payments & Direct Billing
Payment is due at the time of your appointment. OsteoMed offers direct billing to many extended health insurance providers when permitted by your plan. Direct billing is subject to your insurer’s eligibility, coverage, and submission requirements. Any amount not covered by your insurance plan remains the responsibility of the patient. We accept debit, credit, and e-transfer, and a receipt is provided following your visit.

Your Care & Consent
Your practitioner will explain their assessment, recommendations, and proposed treatment before proceeding with care.
You are encouraged to ask questions at any time and may provide, modify, or withdraw your consent throughout your appointment. Our goal is to make sure you feel informed, comfortable, and involved in decisions about your care.

Health & Safety
We maintain high standards of cleanliness, sanitation, and infection prevention throughout the clinic. If you are experiencing symptoms of a contagious illness or are feeling unwell, please contact us before your appointment so we can determine whether your visit should be rescheduled.

Privacy & Confidentiality
Your privacy is important to us. Personal and health information collected by OsteoMed is handled confidentially and in accordance with applicable Ontario privacy requirements. Information is only collected, used, accessed, and disclosed as required to provide and manage your care or where otherwise permitted or required by law.

Accessibility & Inclusion
OsteoMed is committed to providing a welcoming, respectful, and accessible environment for all patients. If you require an accommodation, support person, service animal, or other assistance during your visit, please let our team know when booking or upon arrival.

Minors
Patients who are minors may be required to attend with a parent or legal guardian depending on their age, the service being provided, and applicable consent requirements. Please contact our team before booking if you are unsure whether a parent or guardian should attend.

Respectful Environment
We are committed to maintaining a safe and respectful environment for our patients, practitioners, and staff. Harassment, discrimination, threatening behaviour, or other conduct that compromises the safety or comfort of others will not be tolerated.

Questions or Feedback
We value your experience and welcome feedback about your care or time at OsteoMed. If you have a question, concern, accessibility request, or need clarification about one of our policies, please contact our team.

OsteoMed Wellness Centre
Personalized care. Thoughtfully delivered.