top of page
FREQUENTLY ASKED QUESTIONS
A little clarity
before you begin.
Find straightforward answers about booking, benefits, your first visit, and choosing the care that makes sense for you.
START HERE
The three questions we hear most.
01
BOOKING
Do I need a referal?
No referral is needed to book. Your insurance plan may still require one for reimbursement, so it is worth checking.
02
CHOOSING CARE
What if I'm not sure what to book?
Call or email us. Tell us what you are experiencing, and our team can help you choose a sensible starting point.
All you need to know
Jump to a topic
Appointments & bookingInsurance & billingYour first visitChoosing your careProgress & aftercareClinic policies
Do I need a referral to book an appointment?
No referral is required. You can book directly with any of our practitioners, including osteopaths, physiotherapists, massage therapists, or naturopaths.
How do I book an appointment?
Appointments can be booked online through our website or by contacting the clinic directly. Our team is happy to help guide you to the right service based on your needs.
Can I choose my practitioner?
Yes. You’re welcome to select your preferred practitioner when booking. If you’re unsure, we can help match you with the most appropriate provider.
What if I’m not sure which service I need?
That’s completely okay. Many patients are unsure whether osteopathy, physiotherapy, or massage therapy is the best fit. Our team can help guide you based on your concerns, or you can begin with any service and be directed appropriately if needed.
Do you offer same-day or urgent appointments?
Same-day appointments may be available depending on practitioner availability. We recommend booking in advance, but feel free to contact us to check for openings.
How long are appointments?
Appointment lengths vary depending on the service and visit type. Initial visits are typically longer to allow for a comprehensive assessment, while follow-ups are more focused.
bottom of page