Question 1

Do I need a referral to book an appointment?

Accepted Answer

No referral is needed. You can book directly with any of our practitioners—osteopaths, physiotherapists, massage therapists, or naturopaths. We welcome self-directed care.

Question 2

Do you offer direct billing to insurance?

Accepted Answer

Yes! We provide direct billing for most major insurance providers. Bring your policy details to your first appointment and we’ll handle the rest.

Question 3

What should I expect during my first visit?

Accepted Answer

Your first appointment includes a full assessment, discussion of your symptoms, and a personalized treatment plan. Please wear comfortable clothing and arrive 5–10 minutes early to complete any necessary intake forms.

Question 4

How do I know which service I need—osteopathy, physio, or massage?

Accepted Answer

No problem. If you’re unsure, we can guide you. Our team often collaborates to determine the most effective care path. Just tell us your symptoms, and we’ll help direct you to the best starting point.

Question 5

How long are appointments?

Accepted Answer

Initial assessments typically last 45–60 minutes, while follow-up sessions are usually 30–45 minutes, depending on the service and your treatment plan.

Question 6

What is your cancellation policy?

Accepted Answer

We kindly ask for 24 hours’ notice for any cancellations or rescheduling. Late cancellations or missed appointments may be subject to a fee.

Wellness Centre

FAQs

All you need to know